Technical support specialist - wholesale trade

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week
• Education: College/CEGEP
• Experience: 3 years to less than 5 years
• or equivalent experience

Asset languages

• German

Work site environment

• Industrial/commercial (general)

Work setting

• International level

Tasks

• Assess client's needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• Provide input into product design where goods or services must be tailored to suit client's needs
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Troubleshoot problems related to equipment
• Supervise activities of other technical sales specialists

Supervision

• No supervision responsibility

Type of product

• Industrial supplies

Computer and technology knowledge

• Electronic mail
• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Word
• SAP (FI/CO / HR / MM / OT SD)

Sales experience

• Pulp and paper

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Positive attitude

Screening questions

• Are you authorized to work in Canada?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Learning/training paid by employer
• Other benefits
• Parking available
• Travel insurance